Technology Partners
IBM Partner
Axway Partner
Sterling Certified
Third-Party Support Services
Comprehensive support for your existing IBM Sterling and MFT environments on your infrastructure.
Managed Support Services
24/7 operations and maintenance for your sterling environments
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Round-the-clock environment monitoring
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Incident response & resolution
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Preventive maintenance schedules
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Performance optimisation
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Security patching coordination
Professional Services
Expert consulting and optimisation for existing installations
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Sterling environment health checks
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Performance tuning recommendations
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Process optimisation reviews
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Troubleshooting & problem resolution
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License renewals, purchasing & auditing
Technical Support
Specialised support for your Sterling technical teams
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Sterling configuration assistance
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Mapping development support
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Environment upgrade guidance
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Capacity planning advice
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Best practices consultation
Third-Party Support Services
Comprehensive support for your existing IBM Sterling and MFT environments on your infrastructure.
Managed Support Services
24/7 operations and maintenance for your sterling environments
-
Round-the-clock environment monitoring
-
Incident response & resolution
-
Preventive maintenance schedules
-
Performance optimisation
-
Security patching coordination
Professional Services
Expert consulting and optimisation for existing installations
-
Sterling environment health checks
-
Performance tuning recommendations
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Process optimisation reviews
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Troubleshooting & problem resolution
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License renewals, purchasing & auditing
Technical Support
Specialised support for your Sterling technical teams
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Sterling configuration assistance
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Mapping development support
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Environment upgrade guidance
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Capacity planning advice
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Best practices consultation
Managed Hosting & Infrastructure Services
Secure, fully managed infrastructure for integration, file transfer and data platforms
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Design, deployment & operation of dedicated or shared hosting environments
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High-availability and disaster recovery configurations
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Security hardening, patching & compliance coordination
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Centralised monitoring, alerting & reporting for hosted platforms
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Capacity planning and cost optimisation across compute, storage & network
Proven Business Impact
Quantifiable results from our Sterling expertise and managed services.
95%
Reduction in File Transfer Failures
Proactive monitoring prevents issues before they impact business
2 Hours
Average MTTR for Critical Issues
Faster resolution times through Sterling expertise
50%
Faster Sterling Deployment Times
Proven methodologies accelerate time-to-production
100%
Downtime Migration Success Rate
Risk-free environment transitions with rollback protection
Technologies We Master
Deep expertise across all major enterprise file transfer platforms with measurable SLAs.
IBM Sterling Integrator (SI)
Complete SI environment management with 95% uptime guarantee
Sterling File Gateway (SFG)
Secure gateway operations with SOX/PCI compliance support
Connect:Direct
High-performance protocol with sub-second monitoring alerts
Axway CFT
Cross-platform management with automated failover capabilities
Third-Party Support Services
Comprehensive support for your existing IBM Sterling and MFT environments on your infrastructure.
Office Hours
08:00 - 17:00 (Business Hours)
4-hour response
Standard Pricing
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Sterling environment monitoring
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Business hours incident response
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Basic file transfer validation
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Monthly performance reports
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Email & phone support channels
Extended
05:00 - 22:00 (Extended Hours)
2-hour response
Premium Pricing
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Extended hours Sterling support
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Proactive performance monitoring
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Advanced mapping validations
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Weekly optimization reviews
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Priority escalation management
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Capacity planning assistance
24/7
247/365
1-hour response
Enterprise Pricing
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24/7 Sterling environment monitoring
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Dedicated Sterling engineers
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Real-time performance optimization
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Emergency change management
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Proactive capacity management
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Quarterly business reviews
Security & Compliance Excellence
Enterprise-grade security with comprehensive audit support for regulatory compliance.
Environment Security
Security monitoring and vulnerability management for Sterling environments
Performance Monitoring
Continuous monitoring and reporting for Sterling environment performance
Network & Connectivity
Network troubleshooting and connectivity support for file transfer protocols
24/7 Incident Response
Round-the-clock support with guaranteed response times for critical issues
Sterling Expertise
Deep technical knowledge and certified professionals for Sterling support
Environment Optimisation
Performance tuning and optimisation recommendations for existing installations
Custom Development Services
Bespoke mappings, conversions, installations, and custom development for your Sterling environments.
SI & ITX Mappings
Bespoke IBM ITX mappings and conversions for complex data transformations
Sterling Installations
Professional Sterling SI/SFG installations and environment setup
Custom Development
Specialised Sterling integrations and custom business process development
IBM Sterling License Management
Complete license lifecycle support for IBM Sterling and MFT technologies.
License Renewals
Manage your IBM Sterling license renewals and ensure uninterrupted service
New License Procurement
Expert guidance on licensing models and procurement for new deployments
License Auditing
Comprehensive audits to ensure compliance and optimize license usage
Support Success Examples
Real results from supporting third-party Sterling environments.
Large Bank Sterling Support
Environment:
High-volume Sterling SI/SFG environment with critical payment processing
Support Impact:
Achieved 99.9% uptime with proactive monitoring and rapid incident response
MNO Sterling Operations
Environment:
Complex Sterling environment supporting mobile payment operations
Support Impact:
Reduced mean time to resolution by 60% through expert troubleshooting
Swift Bureau Connect:Direct
Environment:
Africa's largest Swift Bureau Connect:Direct infrastructure
Support Impact:
24/7 monitoring ensuring continuous Swift message processing
Why Choose Omnea
Sterling expertise with proven results across enterprise implementations.
Continental Expertise Leadership
We maintain the highest concentration of Sterling and Connect:Direct expertise on the African continent. We also run IBM Sterling and Connect:Direct extensively in our own production environments for hosted services
Sterling SFG/SI Support
We deliver critical Sterling SFG/SI support at scale — trusted by both a leading bank and a major mobile network operator to keep their environments running smoothly and securely.
Connect:Direct Support
We support mission-critical Connect:Direct environments for two leading banks and the largest SWIFT bureau in Africa — ensuring secure, seamless, and reliable file transfers at scale.
Highest concentration of Sterling and Connect:Direct expertise on the continent
Currently supporting 3 large banks, 1 major MNO, and the largest Swift Bureau in Africa
Sterling SFG/SI operations for a large bank and major MNO
Payments domain expertise with regulatory compliance knowledge
Team of 15+ certified IBM Sterling professionals
24/7 global support with 1-hour emergency response
Running IBM Sterling and Connect:Direct in our own production environments
Active Connect:Direct support for 2 major banks and the largest Swift Bureau in Africa
20+ years of IBM Sterling experience across 50+ implementations
High Availability/Disaster Recovery certified designs
Enterprise-grade security support and monitoring