TRUST AND COMPLIANCE

SFTP Service: Terms of Access

The terms that apply to everyone who connects to Omnea’s secure file transfer service.

Last updated 9 November 2026 · By connecting to the Omnea SFTP service you confirm that you are authorised to do so and that you accept these terms.

In brief

Authorised users onlyAccess needs credentials issued by Omnea. Keep them confidential.Activity is loggedConnections, user names and file operations are recorded and may be monitored.Files are deleted after 30 daysThe service is a transfer point, not storage. Keep your own copies.Need help?Support and security incidents: support@omnea.co.za.

1. About this service

The Omnea SFTP service is operated by Omnea (Pty) Ltd (registration number 2019/478958/07) (“Omnea”, “we”, “us”). It is provided solely for the secure exchange of files between Omnea and its authorised clients, under the terms of each client’s service agreement with Omnea.

Where these terms conflict with a signed agreement between Omnea and a client, the signed agreement prevails.

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2. Authorised access only

Access is restricted to users who have been issued credentials by Omnea. Any other access, or any attempt to access, is prohibited.

Unauthorised access, interception or interference with this system or its data may be an offence under the Cybercrimes Act 19 of 2020 and other applicable South African law. Omnea will report suspected offences to the relevant authorities.

You must:

  • keep your credentials and private keys confidential and not share them with any other person;
  • notify Omnea immediately if you suspect your credentials or keys have been lost, stolen or compromised;
  • ensure that only staff who need access to perform their duties are given it, and tell Omnea promptly when a user should be removed.

You are responsible for all activity performed using credentials issued to your organisation.

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3. Acceptable use

You may use the service only to exchange files related to the services Omnea provides to you. You must not:

  • upload files containing malware, viruses or other harmful code;
  • upload content that is unlawful, or that you are not entitled to share with Omnea;
  • attempt to access folders, files or accounts other than those assigned to you;
  • attempt to probe, scan, test or bypass the security of the service;
  • use automated tools in a way that degrades the service for others.

Omnea may suspend or revoke access, without notice, where it reasonably suspects a breach of these terms or a threat to the security of the service.

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4. Monitoring and logging

All activity on this service is logged and may be monitored, including connection times, source IP addresses, user names and file operations. By using the service you consent to this monitoring.

Logs are used to secure the service, investigate incidents, meet Omnea’s legal and regulatory obligations, and may be disclosed to law enforcement or regulators where required by law.

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5. Personal information

Omnea processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This includes the personal information of your authorised users and any personal information contained in files you exchange through the service.

When you upload files that contain personal information, you confirm that you have a lawful basis to share that information with Omnea for the agreed purpose. Our handling of that information is governed by your service agreement and our Privacy Policy and PAIA Manual.

Queries about personal information may be directed to our Information Officer, William van Rijswijk, at support@omnea.co.za.

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6. Security and your responsibilities

The service encrypts data in transit and applies access controls and monitoring designed to protect your files. No system can be guaranteed to be completely secure.

You remain responsible for:

  • the security of your own systems, networks and devices used to connect to the service;
  • scanning files for malware before you upload them, and after you download them;
  • verifying the integrity and completeness of files you download before relying on them;
  • encrypting files at rest where your own obligations require it.

Report suspected security incidents involving this service immediately to support@omnea.co.za.

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7. File retention

The SFTP service is a transfer point, not a storage or archive service. Files are automatically deleted from the service 30 days after upload, or sooner once processed.

You must keep your own copies of any file you need to retain. Omnea is not obliged to recover files once they have been deleted from the service.

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8. Availability and no warranty

Omnea aims to keep the service available but does not guarantee uninterrupted or error-free access. The service may be unavailable during scheduled maintenance, which Omnea will try to notify in advance, or due to events outside Omnea’s reasonable control.

Except as set out in your service agreement, the service is provided “as is” and “as available”, without any warranty, express or implied, to the extent permitted by law.

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9. Limitation of liability

To the extent permitted by law, and subject to your service agreement, Omnea is not liable for any loss or damage arising from:

  • your failure to protect your credentials, keys or systems;
  • files you upload, including their content, accuracy or any harmful code they contain;
  • interruption, delay or unavailability of the service;
  • deletion of files in line with section 7;
  • any indirect, consequential or special loss, including loss of profit, revenue or data.

Nothing in these terms limits liability that cannot lawfully be limited.

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10. Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts, unless your service agreement provides otherwise.

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11. Changes to these terms

Omnea may update these terms from time to time. The current version is published on this page and applies from the date shown at the top. Continued use of the service after an update means you accept the updated terms.

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12. Contact

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